BUSINESS SUPPORT SERVICES

The prime focuses of WSI to deliver solutions promptly that satisfies our client needs. We endeavor to fulfill our clients’ business need by providing unsurpassed business support services. Our Business Support services concentrate on sustaining the core business processes of our clients through strengthening the core potential of the organization itself or employing third-party service delivery.
In order to meet the above goals, some of the Business Support Services offered by WSI are elaborated here.

Project Management Services

WSI realizes the importance of project management as a cornerstone to the success of any organization. With our project management services provided by WSI, we help our clients by planning, organizing, managing, and controlling resources to achieve specific goals. We have a solid background to help our clients in all five developmental phases of their projects: initiation, planning and design, execution and construction, and monitoring and controlling business systems. In addition traditional project management services, WSI also focuses on process based management and agile project management using Maturity models such as the CMMI (capability maturity model integration) and ISO/IEC15504.
WSI has expertise in a variety of project management services including:
•    Project Support
•    Systems Integration
•    Process Engineering
•    Design Engineering Services
•    Project Quality Assurance
•    Performance Management
•    Program Management Training
Through their extensive expertise in project management, our team at WSI helps its clients to improve performance and expand their capabilities by providing support to large and highly complex programs and projects. We aim at positioning the organizational resources for future prosperity through strategic planning, process re-engineering, and continuous improvement. Our training services are presently employed for the excellence of operations for thousands of personnel worldwide.

WSI Accounting System

At WSI, we promote the use of Commercial Off-the-Shelf (COTS) products using a modular approach to cater for the needs of clients to promote efficiency and consistency. In this manner, we singularize design complexities, thereby endorsing customizable accounting applications that can be built on common modules for individual needs of clients’ business. When integrated with customized solutions, WSI Accounting Software provides scalable web based functionalities that are extremely flexible and transparent means of enhancing business intelligence.
WSI Accounting Software has user-friendly intuitive interface for customer and vendor contact management, import and export functionality, compatibility with call center solutions and compilation of customized reports and notifications. WSI Accounting Software is designed as a customizable web-based system that can advance customer service through concurrent information for customer inquiries.

Grants Support Services

In addition to other services, WSI also focalize on some Program Management Services like Grants Support Services. Our team specializes in grants management services in federally administered grant programs. To cater for the needs in this area, our teams especially focuses on internal workflow processes of grants management, outreach of grant applicant and support of both intra- and inter-organizational communication, implementation processes of grants and finally the information systems to support these activities.
Our team at WSI has acquired a deep comprehension in this domain with their extensive experience in seeking funding prospects, formal documentation of high level proposals, budget development, and guideline and policy correctness and consistency of federal agency programs. Our team helps and coordinates the clients with proposal preparation life cycle; provides contact for governmental rules and regulations requirements concerning grants, contracts, and cooperative agreements; and, connects all potential funding or regulatory governmental agencies.

Training Support Services

WSI realizes that Human Capital is the most asset of any organization, therefore WSI has acquired advanced integrated capabilities to provide a wide range of training services and products designed to enhance organization and human performance. Our team dedicatedly works with our clients to create a strong training program by identifying and evaluating their individual needs, formulating courses and materials, and finally assessing the training.
We believe in rigorous consultations with the client to identify the most suitable means and method of training. Our training efforts vary from small demonstration to full-fledged comprehensive trainings. To satisfy the training needs of our clients, we present a range of training services like: training management, Web-Based Training (WBT) initiatives, Computer-Based Training (CBT) programs, development of training material, and other staff development programs for teams and individual learning.
Our training team at WSI greatly supports our clients’ specific training needs of distance learning through webinars, Web-Based Training (WBT) initiatives and other Distributed Learning services.

Call Center Services

WSI offers a variety of call center services for several organizations. WSI has concrete expertise in the planning, execution and monitoring of large-scale call center services. Our team at WSI realizes that Call Centers have become the primary means of communications between organizations and their customers. For this purpose, we use cutting edge technologies including speech recognition techniques to handle first level of customer support automatically, text mining technologies to allow better customer handling, agent training by automatic mining of best practices from past interactions,  and many other technologies to improve agent productivity and customer satisfaction.
Our experts providing call center services excel at these two domains:

Technical Support

We offer best of the breed technical solutions to meet the business requirements of our clients; we also provide full technical support to meet our clients’ technical queries needs and assist them in maintaining in fully functional business processes. Our team has acquired solid expertise in optimal utilization of end-user resources including call center, help desk support and contact centers. Our technical support services encompass: staffing and capacity building of Customer Service Representatives (CSRs), training the support staff, optimized support systems for functional needs of client business processes, Customization of hardware according to client requirements, quality control protocols, and development of training materials for stakeholders.

Customer Care Services

In today’s multi-channel world, we believe in “Service First” when it comes to cater the needs of our clients. WSI has a solid experience in delivering reliable and accurate information to our clients and customers for sustaining customer loyalty and maintaining customer satisfaction. We empower our clients and customers to find answers to their questions 24 hours a day, seven days a week, which is a key factor in decreasing operational costs while increasing customer satisfaction rates.
Our customer care services include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

Clearinghouse Operations

Our services at WSI include Handling voice calls, process for responding to surge call volume. We provide 24/7 call center service for the benefits of our clients. From communication aspects, we provide translation services and responding services for email requests within 24 hours. We also strive to provide daily, weekly and monthly call tracking services and review specific call in call database. We define categorize customer problems and provide recommendations to reduce recurring problems. We also facilitate our clients by providing trend analysis.

Operations Excellence

We provide Operations Excellence support as a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the clients’’ business processes by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.
Our Operational Excellence team emphasizes the need to persistently improve by encouraging a better teamwork atmosphere. We believe that Safety and quality improvements for employees and customers lead towards becoming a better enterprise.
With our extensive experience in operations excellence, we have learnt that the constant improvement is not only about improving HR quality, therefore we recognize the pivotal importance of the processes and standards improvement

IT Consulting and Advisory Services

Enterprise Architecture Assessments

WSI provides the services to assess and report the enterprise architecture activity and maturity of their clients’ business processes, and to advance the use of enterprise architecture in order to identify strengths and weaknesses within their programs and adjust them accordingly.
We enable our clients by continually assessing current performance, identifying opportunities for improvement, and translating them into specific actions to maximize the use of clients’ resources to achieve their goals.

Business Process Re-Engineering Projects

Business Process Re-engineering is the basis for many recent developments in management. The cross-functional team at WSI facilitates their clients re-engineer separate functional tasks into complete cross-functional processes. We aim to integrate a wide number of business functions like groupware and collaborative systems, supply chain management, knowledge management systems, Human Resource Management Systems, Enterprise resource planning, and customer relationship management. We help our clients rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors.

Business Case Development

We realize that a strong business case is the best tool in getting any project approved. This project plan create a professional business case that justifies the reasons for proposing the project in terms of the measurable benefits to the organization vs. the costs incurred, the return on investment, and how the project will further strategic business objectives and align with other projects. Our team at WSI provides these and other support for Business Case Development. We back the project plan with information on team resource requirements, assumptions about the project environment that will be necessary for success, and how to mitigate the risks. We help our clients to be prepared, be clear, and be focused on the business goals for their success.

Benchmarking Studies

The benchmark studies are part of our ongoing research and consulting activities at WSI.  Our team delivers a harmonized set of business activity for our clients’ business processes, allowing insightful comparisons across competitors within an industry. We analyze each aspect of client and competitor digital marketing campaigns, tactics and results to help our clients take leverage of the collective expertise and deep industry knowledge of WSI. We provide monthly and quarterly benchmarking results in performance and activity charts to easily identify competitive strategy and effectiveness of marketing performance

IT Sourcing Strategy Development

Our IT Sourcing Strategy Development services offered at WSI aims to guide our clients in developing, planning and implementing an IT sourcing strategy. This process includes the strategic decision to IT sourcing strategy, by cascading our clients’ as Business and IT strategies. Our knowledgeable team at WSI will help you in deciding the right sourcing strategy based upon the market and price trends.
We offer consultation about the right IT sourcing option, relevant trends and insights, essential elements in well-founded sourcing strategy, out-sources and in-housed activities, the risks involved and other varied problems in the same domain.

Value Engineering Services

WSI provide Value Engineering Services as a systematic process to improve the value of a project through the analysis of its functions through a diversified team. Our team helps the clients to incorporate, to the extent possible, the values of design, development, deployment, maintenance, quality assurance and other phases. Our Value Engineering Services are recognized worldwide as a highly profitable means to achieve increased profits, client satisfaction, and improved quality.

Software Validation and Verification

Independent verification and validation answers two basic questions: are you building the system right, and are you building the right system? WSI offers Independent Verification and Validation (IV&V) services for our clients’ business and IT processes.  Our team at WSI has redefined IV&V to advance in life-cycle processes, standardized software and system engineering. The current WSI IV&V methodology covers the concepts and standards such as the Criticality Analysis, Requirements Analysis, Requirements Tracing, Milestone Reviews, Software Design Analysis, Metrics, Test Witnessing, Test Planning, Execution and Reporting, Training Evaluation, Site Acceptance Testing, Defect Investigation, Independent Assessments, Code Analysis, Document Inspection etc.

Security Compliance and Audit

WSI IT compliance audits and assessments help our clients identify, manage, and reduce the risks in their business processes.  WSI offers a full range of audits and security assessments including: Compliance audits and industry requirements, Security vulnerability assessments and audits, Initial and follow-up audit after corrective action, Enhance information security and asset protection. Our Security Compliance and Audit team reviews clients’ systems and provides them with a report of their scope, security vulnerabilities, and recommendations to secure their systems.
We automate compliance processes using a risk-based approach to protect information, address threats quickly, and reduce costs and risks. Our team helps to deploy IT compliance technologies faster to reduce security and compliance risks, and costs and disruptions from audit requests.

CIO Advisory Services

WSI offers a complete suite of services and tools supported by the broad knowledge base of our professionals. Our integrated industry knowledge, functional business apprehension, management capability, and technical strength can meet the specific needs of our clients’ business requirements. We offer IT Strategy and planning services to integrate business and IT processes to allow for review and essential adjustments according to changing market conditions. Our team works hard to formalize the tools and processes needed to bring economic discipline to the IT function, enabling clients to run IT as a business. We work with our clients to redesign technology operations and organization to achieve their vision for IT. We also provide Business IT Governance services for our clients to build the capacity to steer the formulation of IT strategy and plans and oversee IT operations in order to minimize risk, maximize return and build current and future value.

Business Process Re-Engineering

Our Business process re-engineering services provide the analysis and design of workflows and processes of our clients’. Our BPR team doesn’t believe in small improvements, rather it aims at total reinvention. It endeavors to redesign the strategic and value added processes that transcend organizational boundaries.  WSI helps clients to identify, analyze, and re-design its core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed. Some of the essential elements for our BPR activity are: Organization wide commitment, BPR team composition, Business needs analysis, Adequate IT infrastructure, Effective change management, Ongoing continuous improvement and etc.

Business Process Improvement (BPI)

Our BPI services include the critical analysis and radical redesign of existing processes to achieve breakthrough improvements in performance measures such as cost reduction, time reduction or quality improvement. Our BPI professionals take a broad view of both IT and business activity, and their inter-relationships. Our team views IT as automating or mechanizing force which can fundamentally reshape the way business processes are carried. And Business activities are envisaged as a collection of functional tasks: each optimized individually to maximize effectiveness.   We enable our clients to develop the business vision and process objectives, identify the processes to be improved, understand and measure the existing processes, identify information technology levers and design and build a prototype of the new process.

Performance Management

WSI offers Performance Management services to the monitoring and measurement of relevant performance metrics to assess the performance of IT resources. We offer performance management service at all levels of clients’ organization for direct financial gain, motivated workforce, and improved management control. We assist our clients IT organizations to assure that their activities are aligned with overall strategic goals and business objectives, and will deliver promised results on time within budget. WSI enable IT organizations to measure and manage non-technical performance like budget, project schedules, and project risk. We help or clients to incessantly improve IT performance, IT operations must be managed with all the processes, controls and financial rigor of any other business function. This includes applying the business disciplines of planning, development and measurement to the practical execution of an IT strategy.

Business Intelligence (BI)

WSI reckons that Business intelligence (BI) is the ability for an organization to take all its capabilities and convert them into knowledge, ultimately, getting the right information to the right people, at the right time, via the right channel. Our BI team helps identify potential opportunities and collaborate with clients to effectively implement strategies to provide an organization with a competitive advantage in the market, and stability in the long run. Common functions of business intelligence technologies offered by WSI are reporting, online analytical processing, analytics, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics and prescriptive analytics.

Quality Management

At WSI, we believe that the software quality assurance is not just testing but a series of tasks that are focused to ensure the highest standards of the delivered software products. The Software Quality assurance services provided by WSI knit all the phases of the Pre Software Development and the Post Development phases.
WSI provides several services like Test Process Management for Test Planning, Test Case Development, Execution, Bug Reporting, Documentation, Test Environment Management for
Operating Systems, Browsers, Hardware, Software, Networks and Tools, Testing Services for Functional, Regression, Integration, Smoke, System, User Acceptance Testing, Specialized Services for Performance, Usability, Security, Platform Compatibility, Automation, Code Reviews and  Consulting Services for Test Strategy, Tools Selection Strategy, Test Process Establishments, Custom Trainings.